How do I view my billing statement?
You can see your Verizon bill anytime online or in our app:
- My Verizon online: Go to the View Bill page in My Verizon on your smartphone, tablet or computer.
- My Verizon app: Tap the menu icon in the top left of your screen, and tap Bill. For more details about your monthly charges, tap View bill details.
Only the Account Owner and Account Manager can view the bill and older statements. Learn more about My Verizon Account Roles.
What should I expect on my first bill?
Your wireless service is billed in advance. When you activate a new line of service (on a new or existing account), your first bill will be different because you'll pay for the partial first month and the next month in advance. This will make your first bill higher than expected.
On your first bill, you'll see charges for:- A partial month, or portion of the monthly access charge, for your new line(s). This is calculated based on the number of days the line is active during your first bill cycle.
Even though you're only paying for a partial month, you get the full monthly plan allowances for data, text and minutes, as an added benefit. - The next full month
If your first bill is more than you thought it would be, the following month's bill should be closer to what you expected.
- A partial month, or portion of the monthly access charge, for your new line(s). This is calculated based on the number of days the line is active during your first bill cycle.
What are the different charges in the My Bill Summary?
The different charges on your bill are:
- Balance adjustments: The amount of any charges remaining from your previous bill. Tap or click to expand Balance adjustments for details about the charges.
- Account charges: These charges apply to the entire account and aren't attributed to a specific line of service, such as a late fee for a past due balance. This can include monthly charges and one-time charges applied to the account.
Note: If you have a shared data plan for your account, you'll also see an option with your plan name. This will show you charges and credits that apply to your whole plan, not for a specific line. - Individual lines: For accounts with multiple lines, here you can find details specific to each line of service on the account, such as a line access fee, device payment, Total Mobile Protection, etc. Tap or click on a line for an expanded view of monthly charges, one-time charges & credits, and taxes & surcharges for that line.
Note: If you mix and match unlimited plans on your account, you'll see the data plan for each line listed here.
My bill is different this month. How do I compare it with my last bill?
If your bill is higher and you're not sure why, you can find the reasons in My Verizon. Go to the My Bill page, and tap or click Find out what changed from your last bill.
You'll see a detailed side-by-side comparison of your current bill and last month's bill. If you have multiple lines on your account, you can see the charges for each line to know exactly why your bill changed.
Here are some reasons your bill may be higher:- Were there any overages? If you're regularly going over your data allowance, you can change your plan anytime online in My Verizon or with the My Verizon app.
- Did someone use more data, voice or text than expected? Go to the View bill page, and tap or click the View activity usage link at the top of the page. You'll be able to see details about how much each line used that month. To keep better control over the heavier users on your account, Verizon Smart Family™ lets you limit how much they can use.
Note: Unlimited plans don't show data usage on the bill. - Did you upgrade your plan? If you added more data to your plan, your next bill will be higher. Your monthly charges may have increased to offer greater allowances.
- Did you purchase a new device? If you ordered a new device using device payments, the monthly charge for this device will be added to your bill.
- Did you add a new device? When you activate a new device, you'll see an activation fee on your next bill for the new line of service.
- Did you upgrade a device? When you upgrade a device on an existing line, you'll see an upgrade fee on your next bill.
- Did you subscribe to or upgrade any products or services? If you signed up for a monthly service like Verizon Smart Family or upgraded your Verizon Cloud storage, the additional charge will appear on your bill.
- Has the amount of surcharges and government taxes & fees increased? On the What's Changed page, you can compare these between your current and last bill. Look for the Surcharges row and the Government taxes and fees row.
- Did you set up or cancel a payment arrangement with a Customer Service Representative over the phone? If so, you'll see a $7 Agent Assistance Fee.
How do I download or print a PDF of one of my bills?
You can do it in My Verizon from the View Bill page.
Learn how on our Download Your Bill How to Use Guide.How do I download a spreadsheet of my billing data?
Learn the steps to download a spreadsheet of your billing data on our Download Billing Statements How to Use Guide.
How do I view an older billing statement online?
You can view up to 18 months of your past bills in My Verizon on the View Bill page.
Learn how on our View Previous Bills How to Use Guide.How do I view my call and text history in My Verizon?
You can view your call and text history in My Verizon, and sort them by date, time, destination and more.
- Go to the My Usage page in the My Verizon website.
- Select the line you want to view.
- Scroll down to the usage meter:
- To view your call history, tap View minutes details.
- To view your text history, tap View messages details.
To download your call and text histories into a spreadsheet tap or click Download as spreadsheet.
Can my deleted call and text history be viewed if someone gains access to my phone?
If you deleted your call and text history from your device, it will not be available on your device. However, if you use a backup service or an app that syncs messages and that person gains access to your account, it's possible for them to see the phone numbers you called and texted with and the date/time they took place.
Is it possible to recover contacts and text history from a wiped device?
If you're using a service that backs up your contacts and test history, it's possible your contacts and text history are recoverable. If you weren't backing up your contacts and history prior to deleting them, you won't be able to recover them.
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